Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What is the standard delivery time for Bristol residents?
We offer local eco-friendly delivery within Bristol. Orders placed before 2 PM are typically delivered within 1-2 business days, while national UK shipping takes 3-5 business days.
How do you ensure plants and fragile home goods arrive safely?
We use 100% plastic-free, biodegradable packaging designed to cushion delicate ceramics and secure live plants, ensuring they arrive at your doorstep in perfect condition.
What is your return policy for home decor items?
We offer a 30-day return window for all non-perishable home goods. Items must be in their original packaging and unused condition to qualify for a full refund.
Do you offer a guarantee on your indoor plants?
Yes, we provide a 14-day 'Happy Plant' guarantee. If your plant shows signs of distress within the first two weeks, contact our team for expert advice or a replacement.
Can I track my order once it has been dispatched?
Absolutely. Once your order is on its way, you will receive an email with a tracking link so you can follow your Sprouts of Bristol delivery right to your door.
Are your products ethically sourced?
Sustainability is at our core. We partner with local Bristol artisans and responsible growers who prioritize fair trade practices and environmental conservation.